DELIVERY & RETURNS

 

DELIVERY

  • Items in the UAE are normally delivered within 72 hours from order placement.
  • Delivery charges at checkout apply to all orders. Orders within Dubai over AED 250 value are eligible for free next day delivery.
  • We currently do not (yet)ship outside of UAE via web orders, though please email us at info@krump.ae and we can discuss delivery anywhere in the world through our trusted logistics partner.

 

RETURNS POLICY

  • For any damaged or defective products or items that were incorrectly sent, please contact us at info@krump.ae with details and pictures of your concerns, we'll gladly resolve any issues.
  • All items can be returned within 7 days from order date as long as they are in their original condition, unused and remain in their original packaging with all tags.
  • Used items cannot be refunded.
  • Any approved refunds will be issued to the payment method selected at checkout.
  • To process a refund request for any unused items, please contact us at info@krump.ae by referencing your order number and we'll arrange collection of the product. Kindly note, if any products collected for refund that are deemed to have been used or opened, a refund will not be issued.