I made an impulsive purchase; can I return my item?

Your items can be returned for KRUMP credit or exchange within 14 days from the delivery date. If the item was purchased during a sale period, it sadly can’t be returned unless faulty. International orders: You're able to opt for Refund or Store Credit within 14 days, sadly No Exchanges. All items must be in original condition, unworn, unwashed and with tags and product packaging intact. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment. Returning of items to us will be on you as the customer, unless the product is faulty, in which case we will arrange for you.

I received a faulty item, what should I do?

We’re sorry to hear you received a faulty item. You can process a faulty item claim for refund, store credit or exchange by simply emailing us on info@krump.ae or clicking here and we’ll be glad to help. We will then review the claim and process it accordingly for a refund or gift card. If you’re replacing the faulty item and it is not sold out, a gift card will be processed instead so you can choose something else.

I received the incorrect order.

Mistakes happen, we’re sorry! If you received an item that is different to what you ordered, please contact us here and we will take care of it straight away

Our returns portal makes it easy to process your gift return and gives you the flexibility to swap sizes or items to best suit you. All you will need is your order number and contact us here

Can I return my gift card?

Unfortunately, gift cards cannot be returned or refunded for cash

Are taxes and duties included in my order total?

Depending on the country some orders get charged by customs fees. Unfortunately, we are unable to determine duties and taxes as this information varies by country. Customers ordering online will be responsible for all duties, taxes and custom charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package. How can I update my order? Please email us at info@krump.ae as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

DELIVERY & RETURNS

DELIVERY

Items in the UAE are normally delivered within 72 hours from order placement.
Delivery charges at checkout apply to all orders. Orders within Dubai over AED 250 value are eligible for free next day delivery.
We currently do not (yet)ship outside of UAE via web orders, though please email us at info@krump.ae and we can discuss delivery anywhere in the world through our trusted logistics partner.

RETURNS POLICY

For any damaged or defective products or items that were incorrectly sent, please contact us at info@krump.ae with details and pictures of your concerns, we'll gladly resolve any issues.
All items can be returned within 7 days from order date as long as they are in their original condition, unused and remain in their original packaging with all tags.
Used items cannot be refunded.
Any approved refunds will be issued to the payment method selected at checkout.
To process a refund request for any unused items, please contact us at info@krump.ae by referencing your order number and we'll arrange collection of the product. Kindly note, if any products collected for refund that are deemed to have been used or opened, a refund will not be issued.

DELIVERY & RETURNS

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